"The heart has its reasons that reason does not understand "Pascal
We tend to rush to fix things with good advice. But often we do not take the time to diagnose, deep and really understand the problem. This is the key principle in interpersonal relationships: seek first to understand, then to be understood.
When we do not know what the problem or do not know the reasons why there has been particular problem, how are we to propose a solution?
Most of us respond and give advice before the other person has just explained, it seems that we are blessed with the gift of wisdom that can do everything and solve everything, but really only one, if we have a good relationship with someone, we must first understand what we are saying, then, and only thereafter, be understood.
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